noted above, you will normally get our e-mail without any problem at
all. But just in case you don't, take
the whitelisting steps necessary and then please return to the form you
just used and repeat the message to us.
All the best,
Your Support Team
P.S. What should you do if you cannot whitelist us?
You may not be able to whitelist for one or more reasons...
1) Your ISP will not do it -- bad ISPs may make up all kinds of excuses, or even blame us, but the bottom line is that they are not delivering e-mail that YOU want. Period.
2) You can't get their support group to tell you how to whitelist. Either they don't answer you, or they dance around the question, or deflect blame.
3) They don't provide the tools to whitelist, or the tools don't work. For example, the "safe list" at Hotmail does not work when you want to permit an address through their filter.
4) Your ISP responds to a whitelist request BY TURNING OFF THE SPAM FILTERS COMPLETELY. That's like asking someone to put a gate in the high wall around your house and the reply is... "Sure, we'll just take the ENTIRE wall down." Allowing spam is an irresponsible and self-focused response to a valid request -- it merely turfs the problem back onto the customer, which is an unacceptable reply. Do not accept this poor proposition.
No matter what the reason, it all boils down to the same thing. You have a bad ISP who is not fulfilling their obligation to you. You won't get what you want with an ISP like that. So what to do??
1) Complain by sending an e-mail to "abuse@" and "postmaster@" followed by the domain (ex., if you are using an email@example.com, send your complaint to firstname.lastname@example.org and email@example.com). Mail to those addresses has an excellent chance of being seen. You might not get a reply, but regardless, it is important to register a complaint when a company does not deliver the service for which you contracted.
2) Please click upon the BACK button on your browser, enter a different e-mail address, and e-mail your question again. (If you want to use a free, Web-based address, Yahoo! Mail receives our e-mail without any problem.)
We are sincerely sorry for this bother. This is not our fault. If they try to confuse the issue or say bad things about us, please ask them to cc us. We have nothing to hide and are being very open about it -- we'll see if they are, too. If they refuse to cc us, please send us a cc of their communication.
No matter what they may say to make us look bad, it's really very simple...
We sent the mail. You want the mail. It is the obligation of your ISP/mail service to deliver it, no matter what they say.
For more information about bad ISPs who do not feel it is their obligation to "deliver the mail," please click here.